1Introduction & Scope of This Privacy Policy
Mbi916 is an online sports betting and casino platform operating in the Malaysian market. We understand that your trust in us depends not only on the quality of our services, but also on how we handle the personal information you entrust to mbi916.
This Privacy Policy describes mbi916's privacy practices regarding personal information collected through the mbi916.com website, the mbi916 mobile app, and all related service channels. It applies to all users of the mbi916 platform in Malaysia, including visitors, registered members, and former members.
mbi916's Commitment: We will not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. This is not just a policy — it is our commitment to every mbi916 member.
By using the mbi916 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any aspect of this policy, please discontinue use of the mbi916 platform and contact us to discuss your options.
2Personal Information We Collect
Mbi916 collects personal information from you in several ways depending on how you interact with our platform. The following are the categories of information we may collect:
| Data Category |
Example Information |
How We Collect Data |
| Identity Data |
Full name, date of birth, MyKad/passport number |
Registration forms, KYC |
| Contact Data |
Email address, phone number, residential address |
Registration & profile updates |
| Financial Data |
E-wallet number, bank account details, transaction history |
Deposits & withdrawals |
| Technical Data |
IP address, browser type, operating system, device ID |
Automated system logs |
| Betting Data |
Betting history, games played, wins/losses |
In-platform activity |
| Communications Data |
Support chat records, emails, feedback |
Interactions with the mbi916 team |
Mbi916 only collects information that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, religious beliefs, or political views unless required by law.
3How MBI916 Uses Your Information
All personal information collected by mbi916 is used solely for legitimate, stated purposes as outlined below:
- Account Management: Creating, verifying, and managing your mbi916 account, including the KYC process required to ensure legal compliance.
- Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and securely managing your winnings withdrawals.
- Service Delivery: Provides access to all mbi916 products including Sports Betting, Live Casino, slots, and lottery, with a personalised experience.
- Customer Support: Handles enquiries, complaints, and assistance requests from mbi916 members via live chat and email.
- Platform Security: To detect and prevent fraud, money laundering, unauthorized access, and other illegal activities on the mbi916 platform.
- Service Communications: Sending you important notices related to your account, policy updates, or critical security information.
- Marketing (with consent): To keep you informed about relevant mbi916 promotions, bonuses, and offers — only if you have consented to receive marketing communications.
- Legal Compliance: To fulfil legal, regulatory, and relevant authority obligations and requirements.
mbi916 will not use your information for any purpose beyond those stated above without first obtaining your consent through clear and explicit notice.
4Sharing Information with Third Parties
Mbi916 takes a highly cautious approach to data sharing. We does not sell your personal information to any party. However, under the following limited circumstances, mbi916 may share your information:
- Payment Service Providers: Required transaction details are shared with e-wallet and banking providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks) solely for the purpose of processing your payments.
- Game Providers: Required data is shared with mbi916's gaming platform providers — such as slots and Live Casino providers — to enable access to their games.
- Legal Authorities: mbi916 will disclose information where required by court order, regulatory investigation, or other lawful regulatory obligations.
- Fraud Prevention: Certain information may be shared with identity verification agencies or industry bodies for fraud prevention and anti-money laundering purposes.
- Business Transfer: In the event of a merger, acquisition, or sale of mbi916 assets, your information may be transferred as part of that transaction. You will be notified in advance.
All third parties working with mbi916 are required to uphold data protection standards equal to or stricter than our own. They are not permitted to use your data for any purpose other than those specified by mbi916.
5Security & Data Protection
Mbi916 invests seriously in security infrastructure to ensure your personal and financial information is always protected. The security measures we have implemented include:
- 256-bit SSL Encryption: All data transmitted between your device and mbi916's servers is protected with the most advanced military-grade encryption available.
- Secure Servers: Data is stored in data centres equipped with strict physical and digital access controls, with regular backups in place to prevent data loss.
- Two-Factor Authentication (2FA): mbi916 encourages and supports the use of 2FA on all accounts to add an extra layer of protection.
- 24/7 Monitoring: The mbi916 security team monitors platform activity around the clock to detect any anomalies or unauthorized access attempts.
- Regular Security Audits: The mbi916 platform undergoes regular independent security audits to identify and address any potential vulnerabilities.
- Internal Access Controls: Only mbi916 staff with specifically granted authorisation may access members' personal information, and all such access is logged and monitored.
While mbi916 takes all reasonable precautions, no security system in the world is entirely foolproof. You also play an important role by ensuring your mbi916 account password is strong and not shared with anyone.
6Cookies & Tracking Technologies
Mbi916 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies used by mbi916:
- Essential Cookies: Required for core mbi916 platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Helps mbi916 understand how members use the platform — frequently visited pages, time spent, and similar metrics — for continuous improvement purposes.
- Functional Cookies: Saves your preferences such as language, display settings, and login details for a more convenient experience on future visits.
- Marketing Cookies: Used to display relevant mbi916 promotional content to you. These cookies are only activated with your consent.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the mbi916 platform. Please note that disabling essential cookies will prevent you from logging in to your mbi916 account.
7Data Retention Period
Mbi916 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.
- Active Account Data: Retained for the duration your mbi916 account remains active and for a reasonable period after account closure.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with accounting requirements and applicable anti-money laundering laws in Malaysia.
- Security Logs: Retained for 12 months for security incident investigation and fraud detection purposes.
- Communication Records: Support chat records and emails are retained for 2 years for reference and dispute resolution purposes.
- Marketing Data: Retained until you withdraw your consent to receive marketing communications from mbi916.
Once the retention period has lapsed and there is no legal requirement to retain the data further, mbi916 will securely delete or anonymise your data using approved data disposal procedures.
8Your Rights Regarding Personal Data
As an mbi916 member in Malaysia, you have the following rights regarding your personal information held by us:
👁️
Right of Access
You may request a copy of the personal information mbi916 holds about you at any time.
✏️
Right to Rectification
You may request corrections to any inaccurate or incomplete information held in your mbi916 account.
🗑️
Right to Erasure
Under certain circumstances, you may request that mbi916 delete your personal information, subject to applicable legal obligations.
🚫
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
📦
Data Portability Rights
You may request that mbi916 provide your data in a machine-readable format, either to you or to a third party.
⏸️
Right to Restrict Processing
You may request that mbi916 restrict how we process your data under certain legally defined circumstances.
To exercise any of the above rights, please submit a written request to support@mbi916.com with the subject line "Privacy Rights Request". mbi916 will process your request within 30 business days.
9Children's Privacy & Underage Individuals
Mbi916 takes child protection very seriously. The mbi916 platform is strictly for individuals aged 18 and above only.
- Mbi916 does not knowingly collect or process any personal information from individuals under the age of 18.
- Should mbi916 discover that personal information of a minor has been collected without parental or guardian consent, we will take immediate steps to delete that information.
- If you are a parent or guardian and become aware that your child has registered an account on mbi916, please contact us immediately at support@mbi916.com so we can take the appropriate action.
mbi916 employs age verification technology and KYC mechanisms to prevent access by underage individuals. Any account found to belong to a minor will be closed immediately.
10Links to Third-Party Sites & Services
The mbi916 platform may contain links or integrations with third-party services in certain contexts. mbi916's Privacy Policy does not apply to those third-party websites or services.
- Mbi916 is not responsible for the privacy practices or content of any third parties whose links or services may appear on our platform.
- We encourage you to read the privacy policy of each third-party service you use alongside the mbi916 platform, particularly e-wallet and online banking providers.
- Your interactions with payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks are subject to their respective privacy policies.
11Amendments to This Privacy Policy
Mbi916 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements, or other relevant factors.
- When significant changes occur, mbi916 will notify you via a prominent notice on the mbi916 platform or by email to the address registered to your account.
- The "Updated" date shown at the top of this document will always reflect the date of the most recent amendment.
- Your continued use of the mbi916 platform after any amendments are published constitutes your acceptance of the updated Privacy Policy.
- We recommend reviewing this page periodically to stay informed about how mbi916 protects your information.
12Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mbi916 handles your personal information, please do not hesitate to contact us:
- Privacy Email: support@mbi916.com (Subject: Privacy Inquiry)
- Live Chat: Available 24/7 via the mbi916 platform
- Response Time: mbi916 will respond to all privacy-related enquiries within 5 business days
For enquiries regarding data access rights or account deletion, please include your mbi916 account number and a copy of a valid photo ID to expedite the review process.